Luxapool Poolside and Paving

PoolPaintOnline store  - Sales, Refund & Privacy Policies 

Thanks for shopping at the PoolPaintOnline store We appreciate the fact that you are considering purchasing from us. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at PoolPaintOnline store. By placing an order or making a purchase at PoolPaintOnline store, you agree to the terms set forth below along with our Privacy Policy and Terms of Use.

Choose a topic


•Pricing and Price Reductions/Corrections

•Order Acceptance/Confirmation For Online

•Shipping & Delivery

•Australia Sales Only

•Product Availability and Limitations

•Payment Options

•Data Protection

•Privacy Policy


1. Returns and Refunds Policy

We fundamentally believe you should be satisfied with the products you purchase from the PoolPaintOnline store. That’s because we go out of our way to ensure that they’re formulated & manufactured to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that event, we invite you to review the following terms related to returning a product.

Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.

Please note there may be limitations on your right to return and obtain a refund for products, however these limits will always be subject to your statutory rights.

If you have been sent the wrong product, colours or they are badly damaged (some tins may have slight dents or damage which is unavoidable, and will not affect the products performance), then please contact our office Free call 1800 062 301, and we will organise to have the goods returned & replaced.  (a digital photo of any badly damaged goods would be appreciated via email )

For all other returns (where you have changed your mind or ordered incorrectly) you may return your undamaged goods in their original packaging within 14 days of purchase for a refund.  Here’s the important part: returning your order is at your risk completely, you are required to prepay all shipping charges & insurances or accept the possible risk of loss or damage during shipment back to us.

Goods must be returned with the original receipt / Tax invoice and original packaging within 14 days of the date you receive the product. If the item is returned within this timeframe, we’ll exchange it or offer a refund based upon the original payment method. (Some charges may apply to refunds)

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2. Pricing and Price Reductions / Corrections

With regards to pricing, PoolPaintOnline store reserves the right to change prices for products displayed at/on the PoolPaintOnline store at any time, and to correct pricing errors that may inadvertently occur.

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3. Order Acceptance/Confirmation For Online and Call Center Purchases

Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify PoolPaintOnline store’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The PoolPaintOnline store reserves the right at any time after receiving your order to accept or decline your order for any reason. If PoolPaintOnline store cancels an order after you have already been billed, PoolPaintOnline store will refund the billed amount.

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4. Shipping & Delivery

Please review the specific Shipping & Delivery details when purchasing to learn about how and when you will receive the products you purchased from the PoolPaintOnline store. Since the actual delivery of your order can be impacted by many events beyond PoolPaintOnline store’s control once it leaves our facilities, PoolPaintOnline store cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery. Unless otherwise stated or requested, all deliveries will be shipped with an "authority to leave" if the delivery address is unattended.

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5. Australia Sales Only

The PoolPaintOnline store only accepts orders from delivery addresses within Australia. PoolPaintOnline store cannot ship products purchased at the PoolPaintOnline store to an address outside of Australia. If materials are required for delivery outside Australia, please contact the PoolPaintOnline store via Contact Us page or call Australia +61-03-97208777. PoolPaintOnline store’s products are subject to applicable export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance with such export laws and regulations.

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6. Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, PoolPaintOnline store may have a limited number of our products available for purchase.  PoolPaintOnline store reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when PoolPaintOnline store confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, PoolPaintOnline store will cancel the order and refund your purchase price in full.

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7. Payment Options

There are various methods you can use to pay for products at the PoolPaintOnline store. The PoolPaintOnline store  allows you to pay via VISA®  or MASTERCARD® ( Debit or credit cards). By activating and using the   PoolPaintOnline store  - Checkout, you agree to all of the terms set forth in this Sales Policy. Please note that if you use a public computer or otherwise share a computer with other users, you should ensure the security of the terminal before you leave the computer.

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8. Data Protection

By placing your Order, you agree that we may store, process and use data collected from your Order Form as set out in our Privacy Policy. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request.

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9. Privacy Policy

Your privacy is important to PoolPaintOnline store. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer and store your information. Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions.

Collection and Use of Personal Information

Personal information is data that can be used to uniquely identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with PoolPaintOnline store. PoolPaintOnline store may share this personal information with financial institutions and may only use this information consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content and advertising.

Here are some examples of the types of personal information PoolPaintOnline store may collect and how we may use it.

What personal information we collect

  • When you purchase a product, we may collect a variety of information, including your name, mailing/ shipping address, phone number, email address, contact preferences and credit card information.

How we use your personal information

  • We also use personal information to help us deliver our products & services.
  • From time to time, we may use your personal information to send important notices, such as communications about the purchases and changes to our terms, conditions and policies. Because this information is important to your interaction with PoolPaintOnline store, you may not opt out of receiving these communications.
  • We may also use personal information for internal purposes such as auditing, data analysis and research to improve PoolPaintOnline store products, services and customer communications.

Cookies and Other Technologies

PoolPaintOnline store’s website, online services, interactive applications, email messages and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behaviour, tell us which parts of our website people have visited and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp and clickstream data.

We use this information to understand and analyse trends, to administer the site, to learn about user behaviour on the site and to gather demographic information about our user base as a whole. PoolPaintOnline store may use this information in our marketing and advertising services.

In some of our email messages, we use a “click-through URL” linked to content on the PoolPaintOnline store website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Disclosure to Third Parties

At times PoolPaintOnline store may make certain personal information available to strategic partners that work with PoolPaintOnline store to provide the products and services. Personal information will only be shared by PoolPaintOnline store to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.

Service Providers

PoolPaintOnline store shares personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever PoolPaintOnline store operates.


It may be necessary − by law, legal process, litigation and/or requests from public and governmental authorities within or outside your country of residence − for PoolPaintOnline store to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganisation, merger or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

PoolPaintOnline store takes precautions — including administrative, technical and physical measures — to safeguard your personal information against loss, theft and misuse, as well as against unauthorised access, disclosure, alteration and destruction. online services such as the Online Store use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from these services, you must use an SSL-enabled browser such as Safari, Firefox or Internet Explorer. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.

When you use some PoolPaintOnline store products or services, the personal information you share is visible to other users and can be read, collected or used by them. You are responsible for the personal information you choose to submit in these in.

Integrity and Retention of Personal Information

PoolPaintOnline store makes it easy for you to keep your personal information accurate, complete and up to date. We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.


We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information as soon as possible.

Third-Party Sites and Services

PoolPaintOnline store website, products, applications and services may contain links to third-party websites ( eg Financial institurion), products and services. Our products and services may also use or offer products or services from third parties − for example, application services. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

Our Companywide Commitment to Your Privacy

To make sure your personal information is secure; we communicate our privacy and security guidelines to PoolPaintOnline store employees and strictly enforce privacy safeguards within the company.

Privacy Questions

If you have any questions or concerns about PoolPaintOnline store’s Privacy Policy or data processing, please contact us  Ph: 03 9720 8777.

PoolPaintOnline store may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

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